Lead Web Designer/Coder

Creation and execution of web sites from concept to development of fully functional online site. Graphic designs and copy layouts using Fireworks, Photoshop and Flash. After approval process, create images and code to convert designs into web sites using html, css, javascript, php & Flash. Templates for third party services such as blogger.com, real estate (MLS) database services and online hotel reservation portals. Site maintenance & updates.  

Production Lead, Professional Services

Lead a team of up to 15 Web Builders in creating, maintaining, updating and customizing Web sites in a UNIX environment. Organized and managed workflow. Created original art, HTML and Javascript for site templates, splash pages and graphic enhancements. Maintained and edited Flash source files and Actionscripting. Documented processes and procedures and conducted training sessions. Troubleshot issues with sites and internal tools.

RealMedia Support Technician

Technical support for RealPlayer and Vivo streaming Internet media and content creation tools. Researched and troubleshot issues to resolve undocumented problems. Wrote new articles and updated existing articles to improve internal knowledge base. Alpha and beta tested new product releases and logged bug reports for QA.

Level 2 Support Technician/Queue Leader

Supervised a team of seven Level 1 support technicians. Provided technical expertise and training through formal classes and individual mentoring. Wrote performance evaluations & managed personnel issues. Resolved escalated technical support issues and complaints.  Authored technical support documents and official release “readme” files. Collaborated with the Product Certification Department (QA) to test and approve new products and patches before release.

Digital Imaging Specialist

Digital retouching & compositing using Photoshop on Mac and PC platforms. Verified and prepared all customer-created digital imaging orders for production. Train clients and internal personnel in use of computer graphic applications including Powerpoint, Quark, Illustrator, Persuasion, Photoshop, and Freehand. Assist new users in connecting and transmitting files via modem. Administer modem systems and user privileges.

Project Manager – Commercial Services

Managed large and complex projects for corporate clients. Calculated estimates, wrote project plans and specifications, tracked orders, made shipping arrangements, contracted vendors for outside services and goods, and QA. Teamed with top salesperson because of superior customer service skills and industry knowledge. Received the Paula Award, a quarterly award for the Most Valuable Employee, voted on by the managers and executive officers of the company.